Delivery and Frequently Asked Questions

3. How can I pay for my order?

4. Do you keep a record of my previous order?

5. How do I return unwanted goods?

7. How long will I have to wait for my order?

9. How will I know that my order has been received by you?

10. Will my delivery require a signature?

How much is P&P?

Our delivery charge is £4.95. All orders over £100 are free of delivery charges with the exception of mirrors and large furniture items where a quote for P&P would need to be obtained and agreed with by yourself prior to us dispatching the goods.

We are happy to accept overseas orders. Please contact us for a price for P&P to your required country as prices vary on weight and destination.

Recycling

Wherever possible we recycle all our boxes and packaging, this helps to keep our costs down for us and for our customers and we feel strongly that it is best for our environment. So when your order arrives don't be surprised that we are not using brand new boxes!

Where do you deliver to?

We currently deliver to the UK.

How can I pay for my order?

Once you have placed your order you will continue to checkout. You will be prompted to give your credit card details and be taken to RBS Business Gateway which is a secure site for your card information.

If you would rather pay by cheque then please telephone or email us and we can take your order over the telephone, once the cheque has been received by us and cleared, the goods will be dispatched to you. You will be sent your receipt slip with your order.

Do you keep a record of my previous orders?

Yes. Once you log into your account you will be able to view your order history.

How do I return unwanted goods?

We hope you love the items that you order with us and that our photography captures the items to give a true picture of them, but if for any reason they are not what you expected we do have a returns policy. you may return any item, for a full refund within 14 days of purchase. We would only refund postage on faulty items returned to us.

All we ask is that you package the items you are returning to us securely, inserting your name and order number prior to posting back.

As soon as we receive it we will notify you by email and then refund your card immediately.

Do you have a catalogue?

Dandelion Wood does not produce a catalogue but encourages you to browse the website which shows a large proportion of our stock. We update the website regularly and are always searching for new items to put on. We also have a shop for you to visit and the address details can be found on the website.

How long will I have to wait for my order?

You order should be with you within 5- 7 working days. Some parcels are sent via courier and could arrive sooner than the time quoted. We endeavour to get our orders out promptly but at certain key periods this may take the full time quoted. Please contact us for any special requirements and whereever possible we are happy to help. You will not be charged for goods until they are ready for dispatch. Some of our products are handmade and made to order only, therefore delivery lead times may vary on these products. If a product is a made to order item or currently out of stock we will contact you via email and let you know how long we estimate before the stock items are back in stock. Your payment will not be processed until you have confirmed that you are happy to wait for them.

Is it safe to shop online?

Yes, it is extremely safe. When you get to the point in our website where you are required to enter your credit card details you will see a padlock icon on the right in the status bar at the bottom of your browser window. This indicates that you are using a secure connection and that all information entered will be encrypted. Credit card payments are handled by third party companies ( RBS Business Gateway, PayPal, SECPay etc).

How will I know that my order has been received by you?

Once you complete the payment process you will receive two emails. One email will be sent to you directly from the payment service provider ( the company handling the secure card transaction). This is your confirmation that your credit card has been charged. The second email comes from us and will contain your order details and address details. Once your order is dispatched you will receive a further confirmation email.

Will my delivery require a signature?

Some orders are dispatched via courier and automatically require a signature. If you want your parcel left in a safe place ( ie. by side of porch, with neighbour, behind bins etc), please let us know in the comments box at the end of placing your order. We will not however be responsible for any item that goes missing once it has been left on your property.